Terms & Conditions
The ground rules for using our website and working with Primate Social.
About these terms
These terms and conditions (“Terms”) apply to your use of the Primate Social website and to the services we provide to you (the “Services”). By using our website or working with us, you agree to these Terms. If you have a separate written agreement or proposal with us, that agreement takes priority wherever it differs from these Terms.
Our services
We provide content strategy, video creation (including editing of footage you supply) and content distribution (including scheduling and publishing to social media). The exact scope, number of videos and timelines for your work are set out in your proposal, order or agreement with us. Delivery times are our best estimates unless we agree otherwise in writing.
What we need from you
- Give us accurate information about your business and goals.
- Send us footage, photos, audio and other materials in good time and in a usable format.
- Review videos promptly, and either approve them or tell us what to change.
- Make sure you have the right to use everything you send us, including any music, images, brand assets and recordings of people.
- Keep your account sign-in details confidential and tell us straight away if you think someone else has used them.
Delays in receiving materials or feedback may delay delivery. We are not responsible for delays caused by this.
Reviews, revisions and approval
We deliver videos for your review. You can approve a video or request changes with notes and timestamps. We will make the revisions covered by your agreement. Further changes beyond that scope, or changes to a video you have already approved, may be charged separately. Once you approve a video, you are confirming that it is ready to be published.
Scheduling and publishing
We will only publish to social media accounts you have connected, and only content you have approved. You are responsible for your accounts and for following the rules of each platform. We are not responsible for platform outages, changes to platform features, or action a platform takes on your account or content.
You can change or remove a scheduled post at any time before it goes live. Changes made close to the scheduled time may not be possible.
Ownership and licence
Your materials. You keep ownership of all footage, photos, audio, logos and other materials you send us. You give us permission to use them to provide the Services.
Finished videos. Once you have paid in full, you own the finished videos we create for you, apart from any third-party material they contain (such as licensed music or stock footage), which stays subject to its own licence.
Our tools and methods. We keep ownership of our own templates, processes, tools and know-how.
Portfolio. Unless you tell us in writing that you do not want this, we may show finished work, and mention that you are a client, in our portfolio, website and social media. We will remove it if you ask.
Fees and payment
Fees, payment schedules and any expenses are set out in your proposal or agreement. Invoices are payable by the due date shown. We may pause work or publishing on accounts that are overdue. Unless the law says otherwise or we agree otherwise in writing, fees already paid are non-refundable for work already delivered.
No guarantee of results
Social media performance depends on many things we do not control, such as platform algorithms, timing, audience behaviour and the quality of your product or offer. We work hard to help you grow, but we do not promise any particular number of views, followers, leads or sales.
Confidentiality
We will treat non-public information you share with us about your business as confidential and use it only to provide the Services. This does not apply to information that is already public, that we already knew, or that we are legally required to disclose.
Acceptable use
You must not use our website, portal or Services to upload or publish anything unlawful, harmful, misleading or infringing, or to interfere with our systems or other users. We may refuse or remove content, or suspend access, if we reasonably believe these rules have been broken.
Our website
We try to keep the website accurate and available, but it is provided “as is”. Links to third-party sites are for your convenience, and we are not responsible for their content.
Disclaimers and limits on liability
To the fullest extent allowed by law, we exclude all warranties not expressly stated in these Terms. We are not liable for indirect or consequential loss, lost profits, lost revenue or loss of data. Our total liability for any claim relating to the Services is limited to the fees you paid us for the Services in the three months before the claim arose. Nothing in these Terms limits liability that cannot legally be limited, such as for fraud or for death or personal injury caused by negligence.
Your responsibility for your content
You agree to cover us against claims, losses and costs arising from materials you provide to us, or from your use of the finished videos, where those claims arise because you did not have the right to use the materials or because the content broke the law or a third party’s rights.
Ending our work together
Either of us can end the Services by giving written notice, following any notice period in your agreement. You will pay for work completed up to the end date. On request after the end date, we will return or delete your materials, subject to any law that requires us to keep them. Sections that by their nature should continue after the end of our agreement, such as ownership, payment, confidentiality and liability, will continue.
Changes to these terms
We may update these Terms from time to time. The date at the top shows when they were last changed. If we make important changes, we will let our clients know directly. Continuing to use our Services after an update means you accept the new Terms.
Governing law
These Terms are governed by the laws of the country in which Primate Social is established, and the courts of that country will have jurisdiction, unless your agreement with us says otherwise or the law in your country gives you rights that cannot be limited by contract.
Contact us
Questions about these Terms? Email contact@primatesocial.com.